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Helisim and its affiliates appreciate your interest in our products, services and business lines and your use of our website. This privacy policy sets out how Helisim uses and protects any information that you give to Helisim when you use this website. The protection of your privacy and Personal Data is an important concern to which we pay special attention throughout our business processes.

Helisim is committed to protecting the rights of individuals in line with the General Data Protection Regulation (reference EU2016/679) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (hereinafter referred as : 'GDPR') as well as each applicable national Personal Data protection laws and regulations (collectively referred as "Data Protection Laws and Regulations").

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


What is Personal Data?

Personal Data is information that can be used to identify a person either directly or indirectly. This definition covers a wide range of personal identifiers to constitute Personal Data, including name, address, email address, identification number, location data or online identifier.

Generally, you can visit our Website without disclosing any Data. If, to gain access to specific services, you are required to disclose Data, you will be provided with a dedicated privacy statement.

Please note that if you call, write or otherwise contact us, your address, the object of your message and any other Data you choose to share with us will be used in order to process and follow up on your requests.

Which sources and what Personal Data do we use?

When you use this Website, Helisim will collect, use and process any Personal Data you provide us (e.g. your name, date of birth, company name etc.) and any information generated as a result of using the Website, such as IP address, the date and length of visit to the site, the pages you view etc.

What are the purposes of the processing of your Personal Data?

By using the Website, Helisim will collect and process your Personal Data in accordance with this Notice. Your Personal Data may be used for the following purposes:

  • 1. Website Browsers / Administration.W We use your Personal Data for administrative purposes, including to help us better understand how our customers access and use our websites and applications; to provide reports to prospective partners, service providers, regulators, and others; to implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect our customers, partners and us; and to enforce our policies, directives and processes.
  • 2. WMarketing. To the extent permitted by law, we may use your Personal Data for marketing and promotional purposes, including communications through email or equivalent electronic means. For example, we use your Personal Data, such as your email address, to send news and newsletters, special offers, promotions and competitions, or to otherwise contact you about services or information we think will interest you.
  • 3. WCommunication. We use your Personal Data to communicate with you, including responding to requests for assistance. We can communicate with you in a variety of ways, including email and via your social media accounts if you have agreed, and/or text message.
  • 4. WCustomer service. We use your Personal Data for customer service purposes, including providing services to you, for technical support or other similar purposes and to establish and maintain customer accounts.
  • 5. WResearch and development. We use your Personal Data for research and development purposes, including improving our websites, applications, services, and customer experience and for other research and analytical purposes dedicated to improving our products, services, businesses, operations and processes.
  • 6. WLegal compliance. We use your Personal Data to comply with applicable legal obligations, including responding to an authority or court order or discovery request.
  • 7. WTo protect us and others. Where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of policies, terms, and other policies.

What is the basis for processing of your Personal Data?

As a responsible company, we need a lawful basis for collecting and/or processing your data. We generally rely on a number of grounds (reasons) for our business processing. We process your Personal Data in accordance with the provisions set out in the GDPR and the relevant applicable Data Protection Laws and Regulations. The legal basis for processing your Personal Data are:

  • 1. To comply with contractual obligations: When you subscribe to a particular service through the Website, the purposes of processing your Personal Data are primarily determined by that service and we will process your information so that we can provide that service to you.
  • 2. As a result of your consent. When you have consented to the processing of your Personal Data by us for certain services through the Website, you can withdraw consent at any time by contacting us at support@helisim.fr.
  • 3. Within the scope of a legitimate interest. On occasion we may not need your consent to use your data, given our legitimate interest to do so but we must inform you that we do this examples of this are:
    • - For the analysis and optimization of the Website.
    • - For ensuring IT security and the IT operation
    • - For prevention and investigation of criminal acts.
  • 4. On the basis of Helisim legal obligations or in the public interest. As any other company, we are subject to legal obligations and regulations. In some cases the processing of your Personal Data will be necessary for Helisim in order to fulfil these obligations.

Who will receive your Personal Data?

  • Authorized persons working for or on behalf of Helisim;
  • Our agents, service providers and advisers (e.g. Third party service providers and advisers providing the variety of products and services we need such as IT maintenance and support, procurement services, compliance and security services, etc.);
  • Other authorized third parties in connection with a reorganization or sale of Helisim businesses and/or assets;
  • Law enforcement or government authorities where necessary to comply with applicable law.

Which countries/regions will Helisim transfer Personal Data to?

Our Binding Corporate Rules allow us to transfer Personal Data within our USA affiliate also known as Helisim LLC.

For how long will your Personal Data be stored?

We process and store your Personal Data as long as it is required to meet our contractual and statutory obligations. If your Personal Data is no longer required for the performance of the contractual or statutory obligations, these will be erased on a regular basis unless further processing is necessary, for instance, for preserving particular evidence under the applicable Data Protection Laws and Regulations, or in the context of legal statutes of limitation.


We use technical and organizational security measures in order to protect the data we have under our control against accidental or intentional manipulation, loss, destruction and against access by unauthorized persons. Our security procedures are continually enhanced as new technology becomes available.

What are your rights and how to exercise them?

You may at any time exercise your data protection rights

  • Right to access/obtain a report detailing the information held about you
  • Right to correct Personal Data
  • Right to be forgotten
  • Right to stop the processing of your data
  • Right to data portability
  • Right to object and to withdraw consent

Am I obliged to provide my Personal Data?

You may at any time object to the processing of your Personal Data or where your consent is required, withdraw such consent by contacting us at support@helisim.fr ; However, please note that if you withdraw your consent, you may not be able to access and use certain information, features or services of the Website.

To what extent will decision-making be automated?

As a matter of principle, we do not use fully automated decision-making processes. In the event that we should use such processes in individual cases, we will if prescribed by law, specifically inform you of this and of your rights in this respect.

Will profiling take place?

As a matter of principle, your Personal Data will not be processed automatically with the objective of evaluating certain personal aspects (profiling). In the event that we should process your Personal Data with the objective of conducting profiling, we will, if prescribed by law, specifically inform you of this and of your rights in this respect.

Controlling your personal information

You have the right to access, correct and delete personal information. If you believe that any information we are holding on you is incorrect or incomplete, please write to/or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Aéroport international Marseille-Provence
Butte de Cornérate
13725 MARIGNANE cedex - France

Can I ask for assistance to the competent authorities?

If you remain unsatisfied, you have the right to apply directly to a Data Protection Supervisory Authority. Details of French computer privacy laws can be found on the website of the French National Commission for Data Protection and Liberties (CNIL) at http://www.cnil.fr.


What are cookies?

When you visit the Site, Helisim may store automatically information on your computer. This information will take the form of a "cookie" or similar file. Cookies are small files which are stored on your hard drive. They ease navigation, and increase the user-friendliness of a web site. Cookies also help us to identify the most popular sections of our web site. This enables us to provide content that is more accurately suited to your needs, and in so doing improve our service.

If you continue browsing this Website, we understand that you accept the use of cookies. You can revoke this consent at any time. You can also manage and control the cookies we use on our Website through the use of cookies tools.

How can you disable or delete cookies?

If you choose not to accept cookies, you can still visit our website. Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. Please refer to your browser instructions or help screen to learn more about these functions. You can delete cookies already on your hard drive at any time. However, if you choose not to accept cookies it may result in a reduced availability of the services provided by our web site.

For the purpose of statistical analysis, we use analytics tools such as Adobe Analytics, or Google Analytics. You may object at any time to the collection and analysis of statistical data regarding your access to and use of our Website by contacting us using the “contact us” function within our Website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Modification of the Privacy Notice

Helisim will update this Privacy Notice from time to time in order to reflect the changes in our practices and services and also to remain compliant to Data Protection Laws and Regulations.

Please do not hesitate to contact us for any questions: helisim.marketing@helisim.fr