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support & assistance HELISIM

Support & Assistance

HELISIM’s Customer Service team works diligently to take care of the logistic organization of your journey in France. The team is available to make sure customer expectations are exceeded. We are available to advice in terms of planning, hotel, car rental, restaurant, sightseeing and for administrative matters during the training program.


We have negotiated rates with a wide range of selected hotels (from 2* up to 5* as per clients budget) within a close distance of Helisim.
Please contact us in order to take advantage of these special rates. Bookings should ONLY be made via our office to take benefit of our negotiated rates.
During special occasions or period of high demands, some hotels may increase their rates.
Please note that rooms and rates are subject to availability, please book early to avoid disappointment!


Trainees from outside the European Union shall check whether or not a Visa is required. Trainees who need an official letter of invitation in order to obtain Visa shall request this document as soon as possible to our customer department by email.


For Wet training, one meal is included per pilot per working day. Our clients can benefit from our negotiated rates with restaurants nearby or order a lunch box (Asiatic, Halal, Kosher, Vegetarian).


  • Taxi: The Welcome Reception is happy to help you to book a taxi upon request.
  • Car Rental: Please contact our Customer Service to take advantage of our special rates.
  • Shuttle: Free shuttle service to Helisim is available with some hotels around Marseille-Provence Airport (limited hours)

Facilities presentation


With iMac access free of charge, coffee and vending machines


Equipped with a coffee machine, vending machines, self-service microwaves

Fully equipped classrooms

Resting Room

Outdoor Terraces

Private car park

Computer Based Training (CBT) Super Puma L1 room

Additional information

Medical care: Airbus Helicopters Medical center is at your disposal during office hours.

Course language: English and French (Upon request an interpreter can be contracted for courses in other languages)

Please do not hesitate to contact us for any enquiries: support@helisim.fr